Refund & Return Policy

At KiswaCouture, customer satisfaction is important to us.

1. Returns

• Returns are accepted within 7 days of delivery.
• Items must be unused, unopened, and in original packaging.

2. Non-Returnable Items

• Opened or used perfumes cannot be returned due to hygiene reasons.

3. Refunds

• Once we receive and inspect the item, refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method.

4. Exchanges

• We only replace items if they are damaged or defective.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Contact for Returns

Email: Kiswaacouture@gmail.com